Shipping & Returns

FREE SHIPPING!

Yes, free shipping on all guitars, basses and small amplifiers! If you reside in the Continental United States you’re qualified!

Most orders ship same or next day. We usually can ship all orders within one business day, but some overweight items may require some extra time to pack. Transit time is usually 3-5 business days depending on where you live in the U.S. 
Online orders only. In order to qualify for free shipping, orders must be placed on our website www.musiccitypickers.com
International shipping? Give us a call at 1-888-407-1019 or email us at info@musiccitypickers.com and we can provide excellent shipping rates.
Size and Weight Restrictions. Certain products are excluded from free shipping due to size and weight restrictions. Items that weigh 75 lbs. or more will require normal shipping charges. Any item up to 10 pounds we do charge a minimal shipping fee of $2.50.
Exceptions: Includes addresses outside the contiguous 48 United States. Contact us for details.
Returns. If you choose to return your order please see our return policy below.

Rest assured that your item will will be packed professionally and properly. We ship via FedEx Ground and USPS.

  • A tracking number will be provided via email.
  • Shipping insurance is included.
  • If damages happen during transit, please contact us immediately upon receiving the item. We assure you that we will work with you to resolve any issues.
  • International shipping quotes do not include custom fees or import taxes. We can not mark any item as a gift.

 

    Below are estimates and do not reflect exact shipping costs:

    International Shipping Rates:

    Accessories 0.0 lb - 10.0 lb $25.00
    Guitar 11.0 lb - 35.0 lb $90.00
    Large Amp 76.0 lb - 150.0 lb $250.00
    Small Amp 35.0 lb - 75.0 lb $150.00
    Rest of World
    Amp 36.0 lb - 75.0 lb $300.00
    Guitar 0.0 lb - 35.0 lb $150.00
    Large Amp 76.0 lb - 150.0 lb $500.00

     

    RETURN POLICY

    New Items: 

    • If the item has been damaged in transit we will certainly return your money in full. Contact us immediately so we can help. * Please don't throw away your packaging. Fedex or USPS may require photos of damaged boxes. 
    • Got an issue with the functionality of your item? It may be a warranty issue, please contact the manufacturer for more information. 
    • If you are just not happy with the look or feel of a new item, we will be glad to issue you a store credit for any returned new item. If the item is not returned in the same condition it was sent, we have the right to not issue a full refund. 
    • Please ship with insurance and provide us a tracking number.
    • Sorry, we do not accept returns for international shipments.

    Used Items:

    • Return any used item within 14 days of receipt.
    • Buyer pays return shipping cost and shipping insurance.
    • Item must be returned in the original condition and have all of the original materials. We reserve the right to not issue a full refund if the item is not in the same condition as it was sent.
    • A 15% minimum restocking fee applies for any item that is not in the original condition in which it was received.
    • Please ship with insurance and provide us a tracking number.
    • Sorry, we do not accept returns for international shipments

     

    Please view the video provided so you can see how to properly pack your guitar to send it back to us.